Privacy Policy

Introduction

REMAX Success Realty ("we", "our", or "us") operates the Apex AI platform at remaxsuccess.fortelk.com. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

Information We Collect

We collect the following types of information:

• Contact Information: Name, email address, phone number
• Business Information: Brokerage name, years of experience
• Calendar Data: Available time slots for meeting scheduling
• Communication Records: Call transcripts and meeting notes

Google API Services

Our application uses Google API Services to provide calendar and email functionality. When you connect your Google account, we access:

• Google Calendar: We read your calendar's free/busy information to check availability and create calendar events for scheduled meetings. We only access calendar data necessary for scheduling meetings.
• Gmail (optional): If granted permission, we may send emails on your behalf for meeting confirmations and follow-ups. We do not read, store, or access your existing emails.

Google API Disclosure: Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

How We Use Your Information

We use the collected information to:

• Schedule and manage meetings with real estate professionals
• Send appointment confirmations and reminders
• Facilitate communication between our team and contacts
• Improve our services and user experience
• Comply with legal obligations

Data Storage and Security

We store your data securely using industry-standard encryption and security practices. Your Google OAuth tokens are encrypted and stored securely. We do not sell, rent, or share your personal information with third parties except as necessary to provide our services or as required by law.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. You may request deletion of your data at any time by contacting us.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Revoke Google account access at any time through your Google Account settings
• Opt out of communications

Third-Party Services

We use trusted third-party services to operate our platform, including:

• Supabase (database and authentication)
• Google Cloud (calendar and email services)
• Twilio (SMS notifications)
• ElevenLabs (AI voice services)

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: